Backoffice stage 3: orders and providers, auto-assignment
- Auto-assignment: a new order is offered to the best free provider (same ranking as
the dispatcher hint); a decline or timeout passes it to the next one; nobody is
offered the same order twice; after N tries it waits for a dispatcher and the team
is notified once. The worker retries waiting orders every minute. Settings
assign.auto / assign.maxAutoOffers (toggle on the Orders page, checkbox in old admin).
- Orders: list by day with groups (need a provider, offered, assigned, in progress,
done, cancelled), periods and search; order card with progress, provider or ranked
candidates ("offer" / "pick automatically"), details, checklist and photos,
history in plain words, client, money (superadmin), payment, status change,
reschedule (slots or custom time), cancel with fee.
- New order for a client (from the client card or the Orders page): params form,
address, free slots for 14 days, price with the client's discount.
- Providers: list with rating, orders, declines, low ratings, next order; card with
quality, ratings, upcoming orders, schedule and districts, admission documents,
block/unblock with reason, new bot link, money and payouts (superadmin).
- Payout gets paidAt/note/createdById; Provider gets blockedReason/blockedAt/adminNote
and documents (ProviderDoc).
- Tests for auto-assignment.
Co-Authored-By: Claude Opus 5.5 (1M context) <noreply@anthropic.com>
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@@ -871,7 +871,8 @@
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"file": "file",
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"chatAssigned": "{{by}} passed you a conversation: {{name}}",
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"order": "Order #{{number}}",
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"noOrder": "No current order"
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"noOrder": "No current order",
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"autoFailed": "No free provider found for order #{{number}} — please assign manually."
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},
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"partner": {
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"valid": "{{name}} — {{level}}, card is valid",
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@@ -1269,7 +1270,9 @@
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"residence_escortFrom": "Residence permit: support from, AMD",
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"residence_stateFee": "Residence permit: state fee (1 year), AMD",
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"transfer_standardPrice": "Transfer “Standard”, AMD",
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"transfer_premiumPrice": "Transfer “Premium”, AMD"
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"transfer_premiumPrice": "Transfer “Premium”, AMD",
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"assign_auto": "Assign orders automatically",
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"assign_maxAutoOffers": "How many providers to try automatically"
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},
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"presets": {
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"add": "Add preset",
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