Orders section gets tabs: Orders / Relocations / Requests (concierge sees the
last two). Relocation list with statuses, plan progress and current step;
relocation card with per-client steps (status, client comment, rename, add,
remove), documents, quiz answers, team note, write/call. Requests: website
cleaning requests and app requests (membership, call back) with notes,
create order, turn on membership. Dashboard links point here instead of the
old admin.
Fix: leads with an unanswered 'already moved?' (NULL) were skipped by
'moved not true' filters — plan sync and linking to the app client.
Client bot: after an order is done, asks for 1-5 stars; low rating asks what
went wrong, the reply is saved as the rating comment and goes to the team chat.
Co-Authored-By: Claude Opus 5.5 (1M context) <noreply@anthropic.com>
- Auto-assignment: a new order is offered to the best free provider (same ranking as
the dispatcher hint); a decline or timeout passes it to the next one; nobody is
offered the same order twice; after N tries it waits for a dispatcher and the team
is notified once. The worker retries waiting orders every minute. Settings
assign.auto / assign.maxAutoOffers (toggle on the Orders page, checkbox in old admin).
- Orders: list by day with groups (need a provider, offered, assigned, in progress,
done, cancelled), periods and search; order card with progress, provider or ranked
candidates ("offer" / "pick automatically"), details, checklist and photos,
history in plain words, client, money (superadmin), payment, status change,
reschedule (slots or custom time), cancel with fee.
- New order for a client (from the client card or the Orders page): params form,
address, free slots for 14 days, price with the client's discount.
- Providers: list with rating, orders, declines, low ratings, next order; card with
quality, ratings, upcoming orders, schedule and districts, admission documents,
block/unblock with reason, new bot link, money and payouts (superadmin).
- Payout gets paidAt/note/createdById; Provider gets blockedReason/blockedAt/adminNote
and documents (ProviderDoc).
- Tests for auto-assignment.
Co-Authored-By: Claude Opus 5.5 (1M context) <noreply@anthropic.com>
