/*
 * Чаты (этап 2). Три колонки: список диалогов · переписка · о клиенте.
 * Переписка — на кремовом фоне: клиент слева белым, команда справа сливовым, заметки — жёлтым «стикером».
 */
/* страница чатов занимает ровно экран: прокручиваются список и лента, а не страница */
.bo-layout--chats .bo-main {
  padding-top: 20px;
  padding-bottom: 20px;
  height: 100dvh;
  display: flex;
  flex-direction: column;
}
.bo-layout--chats .bo-banner {
  margin-bottom: 14px;
}
.bo-chat {
  flex: 1;
  display: grid;
  grid-template-columns: minmax(300px, 360px) minmax(0, 1fr);
  gap: 14px;
  min-height: 0;
}
.bo-chat--side {
  grid-template-columns: minmax(280px, 340px) minmax(0, 1fr) 300px;
}
.bo-chat__list,
.bo-chat__conv,
.bo-chat__side {
  background: var(--bo-panel);
  border-radius: var(--bo-r-panel);
  min-height: 0;
  min-width: 0;
  display: flex;
  flex-direction: column;
  overflow: hidden;
}
.bo-chat__listhead {
  padding: 18px 16px 10px;
  display: flex;
  flex-direction: column;
  gap: 12px;
  border-bottom: 1px solid var(--bc-line);
}
.bo-chat__title {
  font-size: 30px;
}
.bo-chtabs {
  display: flex;
  padding: 4px;
  gap: 4px;
  border-radius: var(--bc-pill);
  background: var(--bo-soft);
}
.bo-chtabs button {
  flex: 1;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 6px;
  height: 34px;
  border: 0;
  border-radius: var(--bc-pill);
  background: none;
  font: inherit;
  font-size: 14px;
  font-weight: 600;
  color: var(--bc-ink-2);
  cursor: pointer;
}
.bo-chtabs button[aria-pressed='true'] {
  background: #fff;
  color: var(--bc-ink);
  box-shadow: 0 2px 8px rgba(30, 27, 26, 0.08);
}
.bo-chat__dot {
  min-width: 20px;
  height: 20px;
  padding: 0 6px;
  border-radius: var(--bc-pill);
  background: var(--bc-accent);
  color: #fff;
  font-size: 11px;
  font-weight: 700;
  display: inline-grid;
  place-items: center;
}
.bo-chat__search {
  flex: none;
  max-width: none;
}
.bo-chat__search .bo-input {
  background: var(--bo-soft);
  min-height: 40px;
}
.bo-chat__filters {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}
.bo-chat__filters .bo-pill {
  height: 30px;
  padding: 0 12px;
  display: inline-flex;
  align-items: center;
  gap: 6px;
  flex: none;
}
.bo-chat__pillnum {
  font-weight: 700;
  color: var(--bc-accent);
}
.bo-pill[aria-pressed='true'] .bo-chat__pillnum {
  color: var(--bc-pink);
}
.bo-chat__items {
  list-style: none;
  margin: 0;
  padding: 6px;
  overflow-y: auto;
  flex: 1;
}
.bo-chat__none {
  padding: 32px 20px;
  text-align: center;
  color: var(--bc-ink-2);
}
.bo-thread {
  display: flex;
  gap: 12px;
  padding: 12px 10px;
  border-radius: 18px;
  color: inherit;
  text-decoration: none;
}
.bo-thread:hover {
  background: var(--bo-soft);
}
.bo-thread[aria-current='true'] {
  background: var(--bo-soft);
  box-shadow: inset 3px 0 0 var(--bc-accent);
}
.bo-thread[data-closed] {
  opacity: 0.62;
}
.bo-thread__body {
  flex: 1;
  min-width: 0;
  display: flex;
  flex-direction: column;
  gap: 3px;
}
.bo-thread__top {
  display: flex;
  align-items: center;
  gap: 6px;
  min-width: 0;
}
.bo-thread__top .bo-plan {
  height: 20px;
  padding: 0 7px;
  font-size: 11px;
}
.bo-thread__name {
  font-weight: 600;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  min-width: 0;
}
.bo-thread__time {
  margin-left: auto;
  font-size: 12px;
  color: var(--bc-ink-3);
  white-space: nowrap;
}
.bo-thread__last {
  font-size: 14px;
  color: var(--bc-ink-2);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.bo-thread__meta {
  display: flex;
  align-items: center;
  gap: 6px;
  margin-top: 3px;
  min-height: 20px;
  min-width: 0;
}
.bo-thread__meta .bo-nav__count {
  margin-left: 0;
  flex: none;
}
.bo-thread__who {
  font-size: 12px;
  color: var(--bc-ink-2);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  min-width: 0;
}
.bo-thread__who--none {
  color: var(--bc-ink-3);
}
.bo-chip {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  height: 20px;
  padding: 0 8px;
  border-radius: 7px;
  font-size: 11px;
  font-weight: 600;
  white-space: nowrap;
  background: var(--bo-soft);
  color: var(--bc-ink-2);
}
.bo-chip--SUPPORT {
  background: var(--bc-blue);
  color: var(--bc-blue-ink);
}
.bo-chip--CONCIERGE {
  background: var(--bc-pink);
  color: var(--bc-plum);
}
.bo-chip--provider {
  background: var(--bc-docs);
  color: var(--bc-docs-ink);
}
.bo-wait-chip {
  display: inline-flex;
  align-items: center;
  height: 20px;
  padding: 0 8px;
  border-radius: var(--bc-pill);
  font-size: 11px;
  font-weight: 600;
  white-space: nowrap;
}
.bo-wait-chip--calm {
  background: var(--bc-home);
  color: var(--bc-home-ink);
}
.bo-wait-chip--warm {
  background: var(--bc-perks);
  color: var(--bc-perks-ink);
}
.bo-wait-chip--hot {
  background: var(--bc-accent);
  color: #fff;
}

/* пустое состояние справа */
.bo-chat__pick {
  margin: auto;
  padding: 32px;
  text-align: center;
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 8px;
}
.bo-chat__pickicon {
  width: 64px;
  height: 64px;
  border-radius: 22px;
  display: grid;
  place-items: center;
  background: var(--bc-pink);
  color: var(--bc-plum);
  margin-bottom: 8px;
}

/* шапка переписки */
.bo-chat__conv {
  container-type: inline-size;
}
.bo-conv__head {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 10px 12px;
  padding: 14px 16px;
  border-bottom: 1px solid var(--bc-line);
}
@container (max-width: 640px) {
  .bo-composer__hint {
    display: none;
  }
}
.bo-conv__back {
  display: none;
  color: var(--bc-ink);
}
.bo-conv__who {
  min-width: 0;
  flex: 1 1 180px;
}
.bo-conv__name {
  display: flex;
  align-items: center;
  gap: 8px;
  font-family: var(--bc-font-head);
  font-weight: 700;
  font-size: 18px;
  white-space: nowrap;
  min-width: 0;
}
.bo-conv__name > span:first-child {
  overflow: hidden;
  text-overflow: ellipsis;
}
.bo-conv__sub {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 4px 10px;
  font-size: 13px;
  color: var(--bc-ink-3);
  margin-top: 3px;
}
.bo-conv__actions {
  display: flex;
  align-items: center;
  gap: 6px;
  margin-left: auto;
}
.bo-iconbtn {
  width: 36px;
  height: 36px;
  border-radius: 12px;
  border: 0;
  background: none;
  color: var(--bc-ink-2);
  display: inline-grid;
  place-items: center;
  cursor: pointer;
  flex: none;
}
.bo-iconbtn:hover:not(:disabled),
.bo-iconbtn[aria-expanded='true'],
.bo-iconbtn[aria-pressed='true'] {
  background: var(--bo-soft);
  color: var(--bc-ink);
}
.bo-iconbtn:disabled {
  opacity: 0.4;
  cursor: not-allowed;
}
.bo-assignee {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  height: 34px;
  padding: 0 12px 0 4px;
  border-radius: var(--bc-pill);
  border: 1.5px solid var(--bc-line);
  background: none;
  font: inherit;
  font-size: 13px;
  font-weight: 600;
  cursor: pointer;
  white-space: nowrap;
}
.bo-assignee .bo-avatar {
  font-size: 10px;
}
.bo-conv__banner {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 8px 16px;
  font-size: 14px;
  background: var(--bc-blue);
  color: var(--bc-blue-ink);
}
.bo-conv__banner--bot {
  background: var(--bc-learn);
  color: var(--bc-learn-ink);
}
.bo-conv__closed {
  padding: 8px 18px;
  font-size: 13px;
  color: var(--bc-ink-2);
  background: var(--bc-bg);
  text-align: center;
}

/* лента сообщений */
.bo-msgs {
  flex: 1;
  overflow-y: auto;
  background: var(--bc-bg);
  padding: 16px clamp(12px, 3vw, 28px) 20px;
  display: flex;
  flex-direction: column;
  gap: 6px;
}
.bo-msgs__day {
  align-self: center;
  margin: 12px 0 6px;
  padding: 3px 12px;
  border-radius: var(--bc-pill);
  background: #fff;
  font-size: 12px;
  font-weight: 600;
  color: var(--bc-ink-3);
}
.bo-msg {
  max-width: min(560px, 82%);
  padding: 10px 14px 8px;
  border-radius: 20px;
  font-size: 15px;
  line-height: 1.45;
  overflow-wrap: anywhere;
}
.bo-msg--in {
  align-self: flex-start;
  background: #fff;
  border-bottom-left-radius: 6px;
  box-shadow: 0 1px 0 var(--bc-line);
}
.bo-msg--out {
  align-self: flex-end;
  background: var(--bc-plum);
  color: #f6e9dc;
  border-bottom-right-radius: 6px;
}
.bo-msg--note {
  align-self: flex-end;
  background: #fbefbd;
  color: var(--bc-perks-ink);
  border: 1.5px dashed rgba(74, 16, 40, 0.22);
  border-bottom-right-radius: 6px;
}
.bo-msg__text {
  white-space: pre-wrap;
}
.bo-msg__label {
  display: flex;
  align-items: center;
  gap: 5px;
  font-size: 11px;
  font-weight: 700;
  letter-spacing: 0.02em;
  margin-bottom: 4px;
  opacity: 0.75;
}
.bo-msg__meta {
  margin-top: 4px;
  font-size: 11px;
  opacity: 0.6;
  text-align: right;
}
.bo-msg--in .bo-msg__meta {
  text-align: left;
}
.bo-msg__err {
  display: flex;
  align-items: center;
  gap: 6px;
  margin-top: 6px;
  padding: 5px 8px;
  border-radius: 10px;
  background: #fff;
  color: var(--bc-danger);
  font-size: 12px;
  font-weight: 500;
}
.bo-msg__img {
  display: block;
  margin: -4px -8px 6px;
}
.bo-msg__img img {
  display: block;
  max-width: 100%;
  max-height: 280px;
  border-radius: 14px;
  object-fit: cover;
}
.bo-msg__file {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 8px 12px 8px 8px;
  margin: 0 -6px 6px;
  border-radius: 14px;
  background: rgba(255, 255, 255, 0.14);
  color: inherit;
  text-decoration: none;
}
.bo-msg--in .bo-msg__file,
.bo-msg--note .bo-msg__file {
  background: var(--bo-soft);
}
.bo-msg__file svg {
  flex: none;
}
.bo-msg__fname {
  display: block;
  font-weight: 600;
  font-size: 14px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.bo-sys {
  align-self: center;
  font-size: 12px;
  color: var(--bc-ink-2);
  text-align: center;
  padding: 2px 8px;
}

/* поле ответа */
.bo-composer {
  padding: 8px 14px 14px;
  border-top: 1px solid var(--bc-line);
  background: #fff;
}
.bo-composer__tabs {
  display: flex;
  align-items: center;
  gap: 4px;
  margin-bottom: 8px;
}
.bo-composer__tabs [role='tab'] {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  height: 30px;
  padding: 0 12px;
  border: 0;
  border-radius: var(--bc-pill);
  background: none;
  font: inherit;
  font-size: 13px;
  font-weight: 600;
  color: var(--bc-ink-3);
  cursor: pointer;
}
.bo-composer__tabs [role='tab'][aria-selected='true'] {
  background: var(--bc-ink);
  color: #fff;
}
.bo-composer--note .bo-composer__tabs [role='tab'][aria-selected='true'] {
  background: var(--bc-perks);
  color: var(--bc-perks-ink);
}
.bo-composer__tabs [role='tab']:disabled {
  opacity: 0.4;
  cursor: not-allowed;
}
.bo-composer__hint {
  font-size: 12px;
  color: var(--bc-ink-3);
}
.bo-composer__box {
  display: flex;
  align-items: flex-end;
  gap: 6px;
  padding: 6px 6px 6px 14px;
  border-radius: 22px;
  border: 1.5px solid var(--bc-line);
  background: #fff;
}
.bo-composer__box:focus-within {
  border-color: var(--bc-accent);
}
.bo-composer--note .bo-composer__box {
  background: #fdf6d8;
  border-style: dashed;
  border-color: rgba(74, 16, 40, 0.25);
}
.bo-composer__input {
  flex: 1;
  min-width: 0;
  border: 0;
  outline: none;
  resize: none;
  background: none;
  font: inherit;
  font-size: 15px;
  line-height: 1.45;
  padding: 7px 0;
  max-height: 220px;
}
.bo-composer__tools {
  display: flex;
  align-items: center;
  gap: 2px;
}

/* всплывающие меню */
.bo-pop-anchor {
  position: relative;
  display: inline-flex;
}
.bo-pop {
  position: absolute;
  top: calc(100% + 6px);
  right: 0;
  z-index: 50;
  min-width: 220px;
  max-width: min(340px, 86vw);
  padding: 6px;
  border-radius: 18px;
  background: #fff;
  box-shadow:
    0 18px 50px rgba(30, 27, 26, 0.18),
    0 0 0 1px var(--bc-line);
  display: flex;
  flex-direction: column;
  gap: 2px;
}
.bo-pop--up {
  top: auto;
  bottom: calc(100% + 8px);
}
.bo-pop__item {
  display: flex;
  align-items: center;
  gap: 10px;
  min-height: 40px;
  padding: 6px 12px;
  border: 0;
  border-radius: 12px;
  background: none;
  font: inherit;
  font-size: 14px;
  text-align: left;
  color: var(--bc-ink);
  cursor: pointer;
}
.bo-pop__item:hover {
  background: var(--bo-soft);
}
.bo-pop__item[aria-current='true'] {
  color: var(--bc-ink-3);
}
.bo-tpl {
  width: 340px;
  padding: 10px;
  gap: 8px;
}
.bo-tpl__list {
  max-height: 260px;
  overflow-y: auto;
  display: flex;
  flex-direction: column;
  gap: 2px;
}
.bo-tpl__item {
  display: flex;
  flex-direction: column;
  gap: 2px;
  padding: 8px 10px;
  border: 0;
  border-radius: 12px;
  background: none;
  text-align: left;
  font: inherit;
  font-size: 14px;
  cursor: pointer;
  color: var(--bc-ink);
}
.bo-tpl__item span {
  font-size: 13px;
  color: var(--bc-ink-2);
  display: -webkit-box;
  -webkit-line-clamp: 2;
  -webkit-box-orient: vertical;
  overflow: hidden;
}
.bo-tpl__item:hover {
  background: var(--bo-soft);
}

/* о клиенте */
.bo-chat__side {
  padding: 16px 18px 20px;
  overflow-y: auto;
}
.bo-side-panel__head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 14px;
}
.bo-minipass {
  display: flex;
  flex-direction: column;
  gap: 2px;
  padding: 14px 16px;
  border-radius: 20px;
  background: var(--bo-soft);
  font-size: 13px;
}
.bo-minipass__plan {
  font-family: var(--bc-font-head);
  font-weight: 700;
  font-size: 20px;
}
.bo-minipass--BAREV_PLUS {
  background: var(--bc-pink);
  color: var(--bc-plum);
}
.bo-minipass--ELITE {
  background: var(--bc-plum);
  color: var(--bc-perks);
}
.bo-side-panel__note {
  margin: 0;
  padding: 10px 12px;
  border-radius: 14px;
  background: #fbefbd;
  color: var(--bc-perks-ink);
  font-size: 13px;
  white-space: pre-line;
}
.bo-side-panel__orders {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 8px;
  font-size: 14px;
}

/* узкий десктоп: «о клиенте» — выезжающая панель поверх */
@media (max-width: 1559px) {
  .bo-chat--side {
    grid-template-columns: minmax(280px, 340px) minmax(0, 1fr);
  }
  .bo-chat__side {
    position: fixed;
    top: 12px;
    right: 12px;
    bottom: 12px;
    width: min(340px, calc(100vw - 24px));
    z-index: 45;
    box-shadow: 0 30px 80px rgba(30, 27, 26, 0.28);
  }
}

/* телефон: список и переписка — отдельными экранами */
@media (max-width: 860px) {
  .bo-layout--chats .bo-main {
    padding: 12px 10px calc(96px + env(safe-area-inset-bottom));
  }
  .bo-layout--thread .bo-main {
    padding-bottom: 10px;
  }
  .bo-layout--thread .bo-tabbar,
  .bo-layout--thread .bo-banner {
    display: none;
  }
  .bo-chat,
  .bo-chat--side {
    grid-template-columns: minmax(0, 1fr);
  }
  .bo-chat--thread .bo-chat__list,
  .bo-chat:not(.bo-chat--thread) .bo-chat__conv {
    display: none;
  }
  .bo-conv__back {
    display: inline-grid;
  }
  .bo-conv__head {
    padding: 10px 10px 10px 12px;
    gap: 8px;
  }
  .bo-conv__head > .bo-avatar {
    display: none;
  }
  .bo-hide-sm {
    display: none;
  }
  .bo-msg {
    max-width: 88%;
  }
  .bo-composer {
    padding: 6px 8px 10px;
  }
  .bo-tpl {
    width: min(320px, calc(100vw - 40px));
  }
}